If you are not happy with your recent experience, you can raise a complaint by contacting our Aftersales Team at aftersales@watchfinder.co.uk. Please start your subject line with ‘Complaint’ and include your Watchfinder reference number, for example your order or PO number.
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within a reasonable period of time, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within a reasonable period of time, we will contact you explaining the reason for delay and when we expect to issue you with a final response.
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.