If your order is coming from one of our international locations, it will need to go through customs checks at the border of entry. If your order arrives at a customs border over a weekend or public holiday, you may see no movement on your package until the next working day.
If there’s no movement on your tracking for more than 48 hours outside of these circumstances, please get in touch with us by replying to your dispatch email and our team will be on hand to support you.