I'm not going to be available on the scheduled delivery date, what are my options?

If you’re not going to be available on the scheduled delivery date, it’s possible to choose an alternative delivery date with the courier via their tracking platform.

You can choose a new delivery date up to 5 days later than the originally scheduled date. You’ll also be able to select a preferred time window on your new delivery date.

If you’re going to be away for a longer period, it’s possible to select the vacation hold option, which will allow you to choose a new delivery date up to 28 days later than the originally scheduled date.

It’s not possible to choose a safe place for delivery, add an alternative address, deliver to a neighbour, or deliver to a collection point for fraud prevention and security reasons.